Terms & Conditions


 Seller refers to the party to whom the order for purchase has been given.

 Client refers to the person or organization placing the order.(Novo-Cig does not provide Products and Service   to individual who is under 18 years old)

 Goods or services refers to the product or service  that the seller present and provide on the site


    The terms and conditions are valid for any goods or services provided by the Seller to the Client.


    The pricing, quantity of goods and time of delivery mentioned in the articles are not binding on the Seller, but the Seller will make all efforts to fulfill the stated estimates.The Prices listed on the website are under the term of FOB Shanghai.


The seller accepts Paypal and bank transfer at present. Any payment processed by Paypal or bank transfer will be regarded as successful payment. We are not liable for any losses caused by the impropriate operation by the Client (including account frozen, Trojan attacks and other attacks by Virus or Hackers)


    Delivery by the Seller will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Seller will be entitled to charge the Client for any expenses of delivery other than normal postage charges.

    The Clients are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from NovoCig.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the shipping country may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

*Sellers are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.


    In view of the nature of the service, any order - once confirmed by the Company - is not cancellable. Cancellation of the Order by the Client will only be accepted before the order was confirmed. The  Clients will be charged for handling fees for cancellation for confirmed orders

Loss or Damage to Goods

The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Client .

The Seller restrains the guarantee of the Liquid related products as they are out of the Seller’s control. However, The Seller will provide some compensation to the Client  if any consequences caused by shipping.


    Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other's business which comes into that party's possession and shall not use such information and material. This provision shall not, however, apply to information or material which is or becomes public knowledge other than by breach by a party of this clause.


The Company warrants the products for 1 month in condition that the product was used properly. The Company does not warrant the products that are damaged due to improper operation.

If the order is confirmed lost, we will refund to you or reship to you. In this case, we are not guarantee the delivery time.

Limitation of Liability

The Seller is not responsible for the losses caused by governmental action or any other official institutions. The Seller has limited liability to product without insurance which is compulsory for the products. The Seller does not cover the damage caused by Force Majeure

 Warnings: Nicotine is addictive and habit forming; very toxic by inhalation, in contact with the skin and if swallowed; danger of serious damage to health by prolonged exposure if swallowed,irritating to eyes and skin; may cause sensitization by skin contact; may cause harm to the unborn child; vapors may cause drowsiness or dizziness; very toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment; after contact with skin, wash immediately with plenty of water and seek medical advice; in case of accident or if you feel unwell, seek medical advice (show the label where possible): this material and its container must be disposed of in a safe way; use appropriate containment to avoid environmental contamination. Warning for California residences regarding Proposition 65: Novocig electronic cigarette products contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.


Note: Novo-Cig  reerves the right to modify the above claim ithout prior notification.

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