Basic Knowledge


Q: What is an electronic cigarette?


  An electronic cigarette is an alternative to the traditional cigarette. It uses a heating element to change liquids containing nicotine into a vapor which can be inhaled like a regular cigarette. It is composed of a battery, an atomizer and a cartridge for the liquid.

Q: What is an atomizer?


  An atomizer is the heating element in an electronic cigarette. It’s used to change liquids into vapor. It has tiny filaments similar to the filament in a light bulb. When activated the filament heats up and any liquid in the chamber is changed into vapor. This vapor can then be inhaled and exhaled like the smoke in a traditional cigarette.

Q: How long does an atomizer last?


  Like a light bulb, the filament in the atomizer will eventually fail. The life of an atomizer depends on how much it is used. On average, an atomizer will last for a few weeks to a couple months. If a person is a heavy vapor, the life cycle will be shorter. For light vapors, it may last longer. With proper care any atomizer can last a long time. If you’re going to switch to electronic cigarettes, you have to budget buying new atomizers to replace your expired atomizers.

Q: How does the E-Cigarette work?


  E-Cigarette works with a small rechargeable battery and a unique, safe, replaceable cartridge containing water, propylene glycol or vegetable glycenin, nicotine, flavoring and a scent that emulates tobacco and other flavorings exclusive to E-Cig. When you inhale, it activates the atomizer which releases simulated smoke that is actually water vapor.

Q: Can I really smoke E-Cig anywhere?


  E-Cigarette is not a traditional cigarette and does not burn tobacco so it can be smoked in areas where normal smoking bans are in place like bars, restaurants, planes and offices. E-Cigarette produces water vapor that is odorless and disappears in several seconds. You should always check with the location before using E-Cigarette.

Q: Is E-ciagrette healthy?


  E-cigarette itself has no side-effect, but the liquid in the e-cigarette. If you happen to get a bad e-liquid. Your health is in danger.The Raw material for e-liquid is VG,PG. They must be food grade. Some Vendors use non-foodgrade liquid to make e-liquid.Although it will not cause death, but it poses extreme danger to its user.

Q: What is E-liquid?


  The fluid that fuels an electronic cigarette is referred to as e-liquid, or smoke juice, e-juice. E-Liquid is the component of the electronic cigarette that provides the nicotine solution and the flavoring. When heated by the atomizer, the e-liquid is responsible for providing the lovely vapor that mimics traditional tobacco cigarette smoke. E-Liquid can be used to refill your cartridges for any E-cigarette model you own.

Q: What is the difference between the different E-Liquid Bases?


  Propylene Glycol (PG), Vegetable Glycerin (VG), PG400, Best Mix I or Best Mix II as your E-Liquid base. PG is made from animal and/or petroleum-based oils, VG is made strictly from plant oils. PEG400 is a low molecular weight grade of polyethylene glycol. It is a clear, colorless, viscous liquid. Due in part to its low toxicity, PEG 400 is widely used in a variety of pharmaceutical formulations. Best Mix I is mixed with PG and VG and Best Mix II is mixed with VG and PG400, for having the best smoking result. All our E-Liquid bases are made from only pharmaceutical grade without allergens. You may have a sensitivity to PG, so that VG, PG400 or Best Mix II give you some healthier alternatives.

Q: Why does my E-cigarette leak?


  • Some consumers have complained about leaking around the atomizer. We have several possible causes and solutions. First possible cause may be how the user inhales when using the tank system. The tank system was designed to have liquids flow only when the user inhales. If you hold a full tank cartridge up, you will see the liquid does not flow out. This is because the size of the hole and the surface tension of the liquid prevents it from flowing out. However, when a person inhales, it pulls liquid out of the tank. If a person inhales strongly or very quickly, it pulls lots of liquid out of the tank and the atomizer doesn’t have enough time to vaporize all of it. This leaves excess liquid on top of the atomizer. As the user continues to vape, this excess builds up and eventually leaks out around the atomizer. To solve this problem, first blow the excess liquids out of the atomizer cone. Then, try vaping again, but do not inhale too strongly or quickly.

  • Another possibility is the user inhales but does not press the atomizer button quickly or long enough. The result is liquid will come out but not be vaporized. As you continue to use it, excess liquid builds up and starts to leak. The solution is to make sure you press the button as you start to inhale and press long enough to make sure all the liquid is vaporized.
  • One other possibility is the tank cap is damaged. If you take the tank cap off often there is a chance of damaging that part of the lid. If part of the lid is damaged and liquid can come out of that damaged part, then when you inhale more liquid than the atomizer can burn will come out and eventually the excess will leak. The solution is to check for damaged cartridges and replace them if damaged. Also make sure the tank is pushed fully into the atomizer. If there is a space, excess liquids can build up there also.
Q: Which nicotine level should I get if I smoke…


Customers compare the levels to the following:

Ultra Strong(48mg)-Compare to a  Ultra strong cigarette

X Stong(36mg)-Compare to a Xstrong cigarette

Strong (24mg) – Compare to a strong cigarette

Full (18mg) – Compare to a full flavored cigarette.

Light (12mg) – Compare to a light cigarette

Ultra Light (6mg) – Compare to an ultra light cigarette.

Zero (0ng) – Same great taste - with zero nicotine.

Because electric cigarettes are based on a different make-up than their traditional counterparts, you might need to try a few different e cigarette nicotine levels until you find one that provides the strength that you’re used to. If you want to enjoy the great flavor of our e cigarettes without any nicotine you can also try our zero nicotine e cigarette level, which is available in all of our flavors.



Q: How to order on Novicig?


  For security reason, customer should create an account before ordering on novocig. You can use any email address as you like, but Novocig recommend  using paypal account email if you are going to pay by Paypal. When finished registration, you can shop, slecet the items you like, then check out. Follow the screen instruction.Still have questions, you can ask on line operator.

Q: How do I pay my order?


We accept paypal and credit card payment. If you have a paypal account, you can choose Paypal Standard. If you don't have a paypal account but have a credit card, you can also choose Paypal and filling some info. You will be able pay by paypal

You also can use your Debit Card to transfer the payment if do not have credit card or paypal account. In this case, you should use Bank Transfer. After you transfered the payment, you should E-mail us the paying bill. We will ship the order as soon as we confirmed the payment.

Q: What is the shipping cost to my country?


You can check the shipping cost by adding the product in the shopping cart and then go to checkout page,selecting the destination and the shipping menthod and fees will show up in the right column.

China Post can't ship liquid itmes
Hongkong post can't ship battery parts.

Affiliate Program


New way to make money


 Novocig affiliate program is distinct from other Affiliate program.It is not only amaffiliate program, It is also a dropshipping program.You have more choices than ever to set up your business.
Two alternatives for you to choose:

First: You will earn 10% for every transaction you brought for novocig.The Commission will be paid when it adds up to $100 by paypal.
Second:You will earn 5% for every transaction you brought for novocig.But, we will give you 5% discount for evey order you placed on our website. Novocig will pay the commissions every month to your accout.

Note: Wholesale orders and discount off 10% orders are not included in the Affiliate Program.

Q: Which affilate should I choose?

If you don't have a website,novocig suggests you choose the first one. Add the affiliate link on your blog or your facebook.You can get profit without much effort.If you have a web shop,novocig suggests you choose the second one. You can add the links on your website, you can also order for your customers.This will make you profiable very soon.

Q: How do I because an affilater?

1,Creat an affiliate account(you may contact us to set the type of affiliate)

2,Add the affiliate links on your site

3,Collect Revenue

Still need help!

Please use online chat or Email us: support@novocig.com

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