Shipping & Returns

We ship internationally with Registered Mail and EMS(Express Mail Service),Aramex.DHL and Fedex shipping are also available if required by customers.

shipping-ways


ship eliquid with china post mailChina Post Registered Mail Shipping

 China Post Mail shipping is an economical shipping option which has a low charge rate.However, the ETA is longer than express mail. It nomally will take 10-30 days for delivery. If you can not wait that longer, please choose other shipping options.
Currently, China Post does not accept liquid parcels.

The maximum limit of each package is 2Kg. If the total weight of what you ordered exceeds 2kg, the Registered Airmail Parcel fee will be automatically set to US$999. In such circumstance, please divide your items into several orders and check out separately.

hongkong-post-mail-e-cigaretteHongKong Post Mail

HongKong Post Mail is a reliable post service provided by HongKong Post. It is an economic shiping with fixed charge rate all over the world. HongPost does not accept battery item to post now, please do not select this shipping method if your order contains battery.Otherwise, we will ship your order wit another courier without prior notice.
According to our statistics, most of the orders will be delivered within 20 days. Mails to US takes less 15 days.

ship eliquid with china emsEMS Shipping

EMS offers a fast and safe shipping service which is in cooporation with many countries national post service . So it has a higher flexibility in Customs Clearance and it also enjoys tax free in most countries. The ETA is about 7-15 days.  EMS is the best option for international shopping.Sometimes the parcel may be returned by Csutoms Security, but we will repack it and reship it, normally it will get out after reshipping.

ship ecig with dhl DHL International Express

DHL shipping can deliver the orders with 4-7 business days all over the world. But the charge is also expensive and may have Customs issue in some countries. DHL can ship e-lqiuid now, customers from US can choose DHL directly on the website. Customers from other countries if want to choose DHL, please inquire us first.

ship e-liquid with fedexFedex Shipping

We ship e-liquid with Fedex Chemical Shipping Service. It can ship e-liquid to all countries without problem. However, the shipping cost is higher compared to other shipping methods.Please contact us if you need shipping your order with Fedex.

usps-ecigUSPS ePack

USPS can only accept non-battery and non-liquid parts and accessories of e-cigarette , such as atomizer,blank cartridge and charger. It takes about 7 days to 15 days to US.The shipping cost is cheaper than EMS shipping. It is a good shipping menthod for customers only order atomizers and accessories.

aramex-ship-ecig Aramex Logistics

Aramex is a good shipping option for customers from Middle East. It has low shipping charge compared to DHL and Fedex and EMS. But Aramex can only accept atomziers and other accessories.E-liquid and battery parts are not allowed to be shipped

singapost-mail-e-liquidSingapore Post Mail

Singapre Post mail is another economic shipping way you can choose. Most recommended for customers from Singapore. It is cheaper than HongKong Post Mail in some regions.But it takes little longer than HongKong Post Mail or China Air Mail.

Where to Track?

Tracking number Shipping Method Tracking Site
 RR/RA+9 numbers+CN  Sample:RR123456789CN China Post Airmail RegMail
EE+9 numbers+CN  Sample:EE123456789CN EMS EMS
10 numbers                       Sample:0123456789 DHL DHL

 

If you would like to track the Post Mail on your local post website, please visit http://17track.net/IndexEn.html

Please be noted all shipping methods are signature required. NOVOCIG takes no responsibility for parcels that cannot be delivered for absence of Signatures.

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Which method should I choose?

China Post Mail is slower but it is safer for some countries which banned electronic cigarette. EMS and DHL are of higher price but their ETA is short comparing to Post Mail. If you don't want to wait that long, you can choose EMS or DHL shipping. Comparing those three methods, EMS is the most secure one. If your order contains e-liquid, we recommend the Registered Air Mail as it has been much safer in our experience.

 

Note: International shipping may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

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worldwide shipping

We ship worldwide with above shipping methods.Customers can get the shipping cost quote by adding the products in the shopping cart, then view the cart, you can estimate shipping cost by selecting the destination for delivery. If there is no shipping method for your country, please contact us.

Click here to view some of our successful delivery.

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What if I never received the order?

If the order did not arrive you in 2 months after we shipped. Please contact us. We will issue a full refund.

We donnot cover any loss of orders that were not delivered sucessfully for absence of signature or authorized recipient and Customs Issues in destination countries.

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How To Save Shipping Cost?

The DHL and EMS shipping are caculated based on 0.5kg. If your shopping cart weights 0.2kg, you will be charged the shipping cost as much as the shopping cart weights 0.5kg. The best way to save the shipping is order the proper quantity for one order.

We suggest customers from USA and Canada select Post Mail shipping which is relatively having high priority in the above two countries. Sometime has the same ETA as EMS shipping.

Notice: As the busy shipping season is coming. We cannot guarantee the delivery time. Some shipment mabe delayed for 4-15 days. Sorry for the inconvenience causes.

 


Guarantee Policy


 

NovoCig offers return for refund or replacement within a specific period. We offer 30 days money back guarrantee

In any case, if you find our products not good as you wish within 30 days, you can return the product to our company at its original shape and function, we will issue a full refund to you.

If the product does not work within 30 days, you can either return the product for replacement or place an new order, we will ship the replacement in your new order.

Please contact us for the return address if you would like to return the products. Any returns without prior notice will not be accepted.

Note:
*Remember to inform us the order number in your return package, either a note or something, for us to check and identify.
*Customs Declaration:
*The quantity and detailed description of contents should be electronics, never e-cig.
*Value should be between 5-20USD
*The defective or malfunctioning product should be sent out within one month after you inform us.
*If your replacement has been send to you but your returned products have not been arrived at us, we will not send new replacement.

If you receive an DOA item, you Must contact us within 48 hours by email after receiving the defective product. Any overdue DOA replacement claim is invalid.
 

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